• Windows 10 Apps Not Working After Update
• Microsoft Backgammon Online

Microsoft's games servers have been unstable to some degree since, well since forever. For most of 2016 however some games (most notably backgammon and spades) have become virtually unplayable. The main problem used to be connecting to the server. Now the big issue is mid-game errors and continuous crashing. All of these backgammon games cheat to one degree or another. They do this by NOT generating random rolls of the dice. All this does is irritate the player (me) and robs the game of its fun. They would all be better if they would drop the cheating (and the fake difficulty levels) and just randomize the dice rolls.

The Internet game displays status information when you run it. It begins with 'connecting to the game server.' The game tries to establish a connection to the game server. This process takes 10-or-so seconds and ends with an error notification.

A network error occurred while communication with the game server.

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Error Code: 0x80041004

Windows 10 Apps Not Working After Update

You can try again by clicking on 'new opponent' or quit the game instead

A quick check with CurrPorts reveals the IP address the games try to reach when you start them. It is 168.61.188.58, a Microsoft IP address. It is possible that Microsoft uses multiple IP addresses for Windows 7 Internet games, but all should return the same error.

A simple ping returns a timeout, and so does a tracert. In other words: the game server that handles the matchmaking for Internet-based Windows 7 games is not reachable.

That's bad news for Windows 7 customers who like to play the affected Internet-based games as there is nothing that can be done about it on the user's side.

The incident is not the first time that Windows 7 game servers stopped working. Günther Born published an article about this in November 2015 (in German). Microsoft fixed the issue back then eventually.

Microsoft Backgammon Online

It is unclear whether Microsoft turned off the game server for good, if it works on the server to repair the issue, or whether it noticed the issue at all.